Your privacy is our top priority at Kecino App. This Privacy Policy explains in detail how your personal information is collected, how it is used, and how it is kept secure.
Kecino App follows six core principles to protect every member's data
All your transactions and personal data are secured with 256-bit SSL encryption. No third party can access your information while it is in transit.
256-bit SSLKecino App never sells your personal information to third parties. Your name, phone number, and financial details are never shared with advertisers.
Zero Data SalesNational ID or passport information submitted for identity verification is used solely for internal verification purposes and is never shared externally.
Secure KYCAll user data is stored on encrypted servers. Regular security audits are conducted and firewalls are kept active to prevent unauthorized access.
Encrypted StorageTwo-factor authentication (2FA) can be enabled for your Kecino App account, keeping it fully protected against unauthorized access.
2FA ProtectionFor any questions or concerns about your data, contact our 24/7 support team directly. We respond within 48 hours.
24/7 SupportWhat types of information Kecino App collects, why it collects them, and whether they are shared with third parties
| Data Type | Purpose of Collection | Shared with Third Parties? |
|---|---|---|
| Name & Mobile Number | Account Registration & Communication | No |
| Email address | Notifications & Security Alerts | No |
| National ID / Passport | KYC Identity Verification | No |
| Payment details (bKash/Nagad) | Deposit & Withdrawal Process | No |
| IP Address & Device Information | Security Monitoring & Fraud Prevention | No |
| Betting History | Account Management & Dispute Resolution | No |
| Cookies & Browsing Data | Improving Site Functionality | Limited (Analytics) |
Every member of Kecino App has full ownership and control over their personal information
You may request a copy of the personal information we hold about you at any time.
If any of your information is incorrect, you can contact support to have it updated.
After closing your account, you may request that your personal information be deleted.
You can opt out of promotional emails or SMS at any time.
Welcome to Kecino App. This Privacy Policy applies to all members in Bangladesh who use the kecinoapp.com website or the Kecino App mobile application. Kecino App is an internationally licensed online betting platform that serves Bangladeshi users in Bengali.
We believe every member's personal information belongs to them. Kecino App collects only the minimum data necessary to deliver our services. Collecting excess information or using it for unintended purposes goes against our policy.
Important: By registering on or using the Kecino App platform, you are considered to have read and accepted this Privacy Policy in full. If you have any questions, please contact our support team before completing registration.
This Privacy Policy applies solely to services provided directly by Kecino App. We are not responsible for the privacy practices of third-party websites or payment providers. That said, we do ensure that our partners maintain high standards of data protection.
Kecino App collects information in two ways — directly from you and automatically as you use the platform. Details on each type are provided below.
Kecino App will never ask for your password, OTP, or full banking details via phone call or message. Any such request is fraudulent — report it to our support team immediately.
Kecino App uses collected data only for specific, legitimate purposes. No information is ever used beyond its approved purpose.
Kecino App never shares your information with third parties for advertising purposes. Our promotional communications relate solely to our own services, and you may opt out at any time.
Kecino App protects your data in accordance with the highest industry standards. Our security measures are continuously updated to defend against emerging cyber threats.
All data is retained for as long as your account remains active. After account closure, financial transaction records are kept for up to 5 years as required by law, then securely deleted.
In the event of a data breach: In the event of a data breach, Kecino App will notify affected members via their registered email and SMS within 72 hours and provide guidance on protective measures to take.
Kecino App uses cookies on its website and app. Cookies are small text files stored on your device that help improve site functionality.
Cookies can be blocked or deleted through your browser settings. However, disabling essential cookies may cause some features to stop working properly. Please refer to your browser's settings menu to manage cookie preferences.
Kecino App does not sell or rent your personal information to third parties. In limited circumstances, however, certain data may be shared.
Outside of the situations listed above, Kecino App will not share your information with any third party under any circumstances. No data is shared with advertisers, data brokers, or research organizations.
Kecino App is strictly prohibited for anyone under the age of 18. We do not knowingly collect personal information from minors.
A note to parents — please keep parental controls active on your device and ensure your login credentials are out of reach of children.
Kecino App fully supports you in exercising your rights over your data. You can submit any request through the methods below.
Identity Verification: For security purposes, we will verify your identity before processing any data-related requests. Please ensure you submit your request from your registered email address or mobile number.
Kecino App reserves the right to update this Privacy Policy as needed. Updates may be made in response to legal changes, new technologies, or changes in business operations.
If you have any questions, concerns, or complaints about our Privacy Policy, please contact us directly. Our data protection team is always ready to assist you.
We take every privacy-related complaint seriously and are committed to resolving it promptly.
Questions Our Members Ask Most