Responsible Gaming on Kecino App — keep the fun alive, and always keep control

Responsible Gaming means treating betting as a limited form of entertainment — not something that takes priority over the rest of your life. At Kecino App, we believe every member's betting experience should be enjoyable, not stressful. When you play within your own budget and on your own terms, that's what Responsible Gaming looks like.

Online betting is growing in popularity across Bangladesh. But alongside that growth, some people fall into the trap of addiction — and it can devastate their family and financial lives. Kecino App acknowledges this reality and is committed to creating a safe environment for every member.

Winning and losing are both part of betting. But chasing losses by placing more bets to win back what you've lost — that's where the real danger lies. Kecino App's responsible gaming tools are designed to help you at exactly that moment.

The Three Pillars of Responsible Betting

• Know your budget and stick to it — never bet with borrowed money.
• Treat betting as entertainment, not a source of income.
• Take a break when you need one, and don't be ashamed to ask for help

Betting addiction doesn't happen overnight — it builds gradually, often without you even noticing. Kecino App wants you to stay aware. Watch out for the following signs.

• Placing more bets after a loss to try to win the money back — known as "chasing losses"
• Hiding your betting or lying to family about it
• Borrowing money or withdrawing from savings to fund betting.
• Feeling restless or irritable when you're not betting.
• Spending more time on betting by cutting back on work, family, or friends
• Unable to stop betting despite promising to do so.
• Continuing to bet instead of sleeping or eating.

Log in to the Kecino App, go to Account Settings, and you'll find the "Responsible Gaming" option. From there, you can set the following limits yourself.

Deposit Limit Example

• Deposit Limit: Daily / Weekly / Monthly — set any one or all three at the same time.
• Loss Limit: Betting will automatically stop once you've lost a set amount.
• Bet Limit: Set a maximum amount you can stake on a single bet.
• Session Time Limit: Set a limit on how long you can play in a single session.
• Reality Check: A pop-up will remind you at regular intervals how long you've been playing.

Self-exclusion means making the decision to step away from betting for a period of time. It's not a sign of weakness — it's a brave and sensible choice. Kecino App keeps this process completely simple and confidential.

Self-Exclusion Steps

• Log in to Kecino App and go to Account Settings.
• Select the "Self-Exclusion" option under the "Responsible Gaming" section
• Choose your exclusion period — 6 months, 1 year, or permanent.
• Briefly state your reason (optional)
• Once you click the confirmation button, your account will be closed within 24 hours.

During self-exclusion, Kecino App will not send you any promotional emails, bonus offers, or re-engagement messages. Your account balance remains secure and will be returned to you once the period ends.

Betting addiction doesn't just affect the individual — it impacts the entire family. Kecino App offers support to family members as well. If you believe someone close to you is struggling with a betting addiction, take the following steps.

• Speak calmly, without anger or judgment — find out whether they want help.
• If there is financial harm, consider jointly managing bank accounts or cards as a family decision
• If you notify Kecino App support, we can place special restrictions on an account at the request of a third party.
• Encourage them to seek help from a professional counsellor.
• Take care of your own mental health too — a family member's addiction can take a serious toll on you

Financial awareness is the most important part of Responsible Gaming at Kecino App. Following the guidance below will ensure that betting never becomes a threat to your financial security.

• At the start of each month, set aside a fixed "entertainment budget" for betting — once it's gone, stop placing bets
• Never bet with borrowed money or loans — this is one of the most dangerous signs of addiction.
• When your salary or business income arrives, set aside money for essential expenses and savings first, then determine your entertainment budget from whatever remains.
• After a win, withdraw a portion of your winnings — don't bet it all again
• Check your betting history regularly — keep an honest record of how much you've won and lost.

Our support team is always ready to help with any issue or concern about responsible gaming on Kecino App. We don't judge — we just help.

• Live Chat: Log in to the Kecino App and reach us via live chat — it's the fastest way to get a response.
• Email: support@kecinoapp.com — expect a response within 24 hours.
• Account Settings: Set your own limits and self-exclusion directly from the platform.

Remember — asking for help is a sign of courage. Kecino App is here for you.